Jen Call serves as a Service and Support Administration (SSA) Manager at Medina County Board of Developmental Disabilities (MCBDD), where she helps lead and coordinate the SSA Department. In her role, Jen supports SSAs with person-centered planning, problem-solving, compliance, and ensuring individuals receive the services and supports they need. She also helps oversee staff training, department processes, and health and safety efforts.

Known for her positive and friendly personality, Jen helps create a welcoming and supportive environment for both staff and the individuals MCBDD serves. She works closely with individuals, families, providers, and community partners to promote quality, person-centered services throughout Medina County.