Skip To Main Content Skip To Site Search Skip To Navigation Menu Skip To Footer
Mail Icon

Medina County Board of Developmental Disabilities



Services > Service and Support Administration

Service and Support Administration


Our Service and Support Administration (SSA) Department helps individuals and their families identify and receive the services they need for a safe and healthy lifestyle. Service and Support Administrators safeguard the rights and protect the choices of individuals who are Board eligible. They work closely with other agencies and organizations that provide services to make sure needs are being met.

When a person applies and becomes Board eligible,  they are assigned a Service and Support Administrator (SSA) to begin the process of identifying their individual needs and the services that best meet those needs. Service and Support Administrators often times help families with the many questions they have about what services are available and how to access those services.

The Service and Support Administration (SSA) staff works with individuals, families and the community to: 

  • identify issues and concerns of individuals and/or families
  • assist in developing a customized Individual Service Plan (ISP).
  • provide options for service providers and resources
  • monitor the progress of ISPs 
  • ensure services are effective and are being delivered according to the ISP
  • provide referrals in areas such as Social Security, guardianship, Medicaid, waiting lists, etc.
  • assist with residential needs
  • maintain an individuals health, safety and welfare
  • provide information to help the community support individuals with disabilities
  • provide the single point of accountability for all waiver services.

To learn more about your SSA's role and responsibilities, click here to read the SSA Handbook from the Ohio Department of DD.


SSA Contact Information

If you need to reach an SSA for an after hours emergency, call 330-416-0840
If you have questions regarding SSA Services, please call 330-764-8988 or email
If you need contact information for a specific SSA, please check our staff directory.

If you feel, at any time, that decisions made about the services you receive through the Medina County Board of Developmental Disabilities are not in your best interest, you have the right use our due process procedure to resolve or appeal those decisions. Click here for our Due Process informational brochure.



Service and Support Administration Related Services

Free Choice of Service Provider

Choosing a service provider is an important step in making sure you have the support you and your family need to succeed. Our SSA staff can guide you through a number of service options available in Medina County. However, YOU are the ultimate and final decision maker. Click here to read the law about your right to select the service provider of your choice.

For more information about service providers and how to choose the right one for you, click here to visit our Provider Resources page.

If you are looking for a provider in a county other than Medina, the DODD Provider Search Tool webpage, sponsored by the Ohio Department of Developmental Disabilities, can help.


Major Unusual Incidents (MUI)

The Medina County Board of Developmental Disabilities investigates and tracks all Major Unusual Incidents (MUI) of Medina County residents with developmental disabilities. These incidents include, but are not limited to, allegations of abuse, neglect, misappropriation, and exploitation. All MUIs are reported by Medina County Board of Developmental Disabilities electronically to the Ohio Department of DD. For more information about MUIs or to report an MUI, please click here to visit our Health and Safety page.

All providers of service are required to report using the Provider Initial MUI Report Form (click here).


Waiver Services

Our Service and Support Administrators are the single point of accountability for waiver services in Medina County. A waiver is basically a way for people with developmental disabilities to have paid services and supports. The waiver sets aside certain Medicaid rules in an effort to provide an alternative to institutional or group home placement. A waiver allows you to obtain the supports and services needed to live in the home you choose.  Click here to visit our Waivers Information page.


Respite Services

Respite services are short-term and provided in an individual's home, a group setting or an alternative site (i.e. recreational). The purpose is to offer the primary caregiver(s) a break from the responsibility of routine care. Please contact your Service and Support Administrator to inquire about this service.


Transition Services

When an individual with special needs is ready to graduate and move on into adulthood, there are many opportunities available and decisions regarding their future which need to be made. Everything from vocational choices to financial concerns. Our Transition Services are here to help guide individuals and their families through this time of growth and change. Click here to visit our Transition Services page.


Natural Supports

Natural supports are the personal and community support that touch the many parts of a person's life and just “naturally” occur. Most people, with or without disabilities, rely on a variety of natural supports that exist in every community. The Medina County Board of DD encourages the development and use of natural supports in every day life for your loved one as well as for your family as a whole. Our Service and Support Administrators can help you find new ways to find these important connections in the community around you.
Click here to visit our Natural Supports Information page.


Life Map

The Life Map is a quick-reference guide designed to let you see through the eyes of a person with a developmental disability who receives support from any Ohio county board of developmental disabilities. It will introduce you to the support networks that county boards create and how those support networks are used throughout people’s lives. Each life stage section of this guide will include short explanations of the roles that people with disabilities, county boards, and private service providers should play throughout the life of someone supported by a county board of DD. The sections will also include lists of policy tools and progress markers for any successful life plan.
Click here to view a copy of this guide


No items found. Try selecting a different category.